JIANGXI PLAY · PLAYER INFORMATION
Player support
Clear information. Thoughtful support.
A little help goes a long way.
Start with the answers below, or contact our team about your order.
What is Jiangxi Play?
A store for original, small-scale single-player HTML5 games. Our games use their own code-native artwork and do not require a third-party platform account.
What are the device requirements?
Use a current desktop browser with JavaScript and HTML5 Canvas enabled. Keyboard controls work on desktop and touch controls are supplied in the games. Test the demo on your device before buying. A ZIP extraction tool is needed for the downloaded edition.
How do the demos work?
Each title has a free 60-second playable demo. Use its Start, Pause and Restart controls. The full downloaded edition follows the game’s own session rules without the demo cut-off.
Where is my download?
After confirmed payment, sign in to My Account → Downloads. A pending order does not unlock a game. If you believe payment was collected but access is missing, contact support rather than buying again.
Can I play offline?
Yes. After downloading, extract the ZIP and open index.html. The full edition includes its game code and visuals and does not fetch external game assets. Keep a backup of the purchased archive.
Are there recurring fees or in-game purchases?
No. Current editions are one-time purchases with no subscription, advertising or in-game purchase system.
Can I share or resell my copy?
The licence covers personal, non-commercial play by the purchaser. Redistribution, resale, public hosting and sublicensing require permission. See the Terms of Service for the full licence.
How do I cancel or request a refund?
Cancel an eligible pending order in My Account → Orders. For a paid purchase, contact support with your order number and the issue. See our Cancellation and Returns & Refunds policies; mandatory consumer rights remain unaffected.