Privacy Policy

EFFECTIVE: 21 OCTOBER 2026

Who is responsible

Shenzhen Jiangxi E-commerce Co., Ltd operates Jiangxi Play and is the contact for personal information handled by this store. Write to xuguoxiong18@outlook.com or 102, No. 12, Puxia Road, Liuyue North Community, Henggang Street, Longgang District, Shenzhen. This notice describes the current storefront; it does not cover the separate privacy practices of your payment provider.

Information we collect

We collect account details such as your email, chosen username and securely hashed password; billing name and country; order items, amounts, statuses and payment references where available; and messages you choose to submit to support. Site operation may also process IP addresses, browser data, security logs and cart/session identifiers. Do not send passwords or complete card details in a support message.

Why we use information

We use information to provide accounts and baskets, process and reconcile orders, determine download access, resolve technical and billing issues, maintain security and comply with applicable accounting or legal obligations. Where relevant law requires a legal basis, these uses relate to contract performance, legal obligations, proportionate legitimate interests or consent for optional purposes.

Cookies and local storage

WordPress and WooCommerce use necessary cookies for sign-in, security and cart/session continuity. The current storefront does not install optional analytics or advertising trackers. Browser settings can remove or block cookies, although login, checkout and account features may then stop working. If optional tracking is added, this notice and any required consent controls must be updated before it is enabled.

Payment and service providers

Payment providers handle their own payment credentials and security checks. We do not store card numbers, security codes or payment-provider passwords. Hosting, technical support or payment services may process data necessary to provide their services under appropriate arrangements. We do not sell personal information or disclose it for cross-context behavioural advertising.

How long we keep information

Account information is kept while the account is active or as needed to manage outstanding orders. We retain transaction records for the periods required by applicable accounting, tax and dispute obligations. Support and security information is kept only as long as reasonably needed for its stated purpose. You may ask us to explain retention applicable to your records; some legally required records cannot be deleted on request.

Security and international handling

We apply access controls and reasonable technical measures to protect store data, but no internet service can guarantee absolute security. We operate from China; information may be processed by service providers in other locations as needed. Where applicable, cross-border processing must use the safeguards required by relevant law.

Your choices and rights

You may ask to access, correct, export or delete personal information, restrict or object to certain processing, or withdraw consent where consent is the basis. Rights vary by location and are subject to lawful exceptions. Contact us from the account email and describe your request. We may take proportionate steps to verify identity. You may also complain to the competent privacy authority where applicable.

Children and account holders

Purchases should be made by an adult or with the involvement and authorisation required from a parent or guardian. We do not knowingly request personal information directly from children. A parent or guardian may contact us if they believe a child has submitted information that should be removed.

Communications and updates

Order and support communications are transactional. There is no marketing subscription form on the current store. This notice may change when the service changes; the effective date will identify the revision. Material new uses will be communicated where required. Contact xuguoxiong18@outlook.com with privacy questions.